Kangaroo Island Ambassador Program

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Course Content

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Kangaroo Island Essentials 22 Topics | 1 Quiz

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Lesson Content

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Indigenous History

Who named Kangaroo Island?

Settlement History

How big is Kangaroo Island?

Getting around Kangaroo Island

Kangaroo Island Regions

About Kingscote

About North Coast

About Cygnet River

About the West End

About Parndana & Heartland

About the South Coast

About Penneshaw and The Dudley Peninsula

About American River

Kangaroo Island Climate

Tourism’s Role on Kangaroo Island

Visitor Statistics

Where do our visitors come from?

Marketing of the Destination

TOMM – Tourism Optimisation Management Model

How to further your knowledge

Kangaroo Island Essentials Quiz

Delivering Kangaroo Island Style Service 12 Topics | 1 Quiz

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Why is Service & Hospitality important?

The Service & Hospitality Context

What is “KI Style” Service & Hospitality?

Service & Hospitality Quality Principles

Implementing KI style Service & Hospitality

Common Themes of Customer Expectations

First & Last Impressions

Word of Mouth (WOM)

Word of Mouse or Word of Web

Valuing Diversity

The KI difference

What if it is cold, wet, windy or rainy?

Delivering KI Style Service Quiz

What To Do on Kangaroo Island 20 Topics | 1 Quiz

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Kangaroo Island Beaches

Walking and hiking

Wildlife Experiences

Our Island’s marine side

Eating and Drinking on Kangaroo Island

Enjoying food and produce on our Island

Try the Cellar Doors

Why is the honey so special?

Our agriculture

What else is special here?

History and Culture

Art and Island life

Relaxing and rejuvenating

What about camping?

Find out more about the Island

What to do on Kangaroo Island

Environment and Sustainability 15 Topics | 1 Quiz

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Environment and Sustainability

2019/20 Bushfires

Wildlife – tips for visitors

Kangaroos and wallabies

Australian sea lions and Long-nosed fur seals

Kangaroo Island – too good to spoil

Prohibited Items

Wildlife Encounters

Driving tips for visitors

Help our Island Guardians

Environmental Sustainability

‘Our Kangaroo Island’ Putting It Into Practice 8 Topics | 1 Quiz

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‘Our Kangaroo Island’ – putting it into practice

Help our visitors make the most of their visit

Talk to our visitors and cross refer – be a KI host

Develop a set of ‘local tips’

How great service will benefit all in the region

Enhancing the KI Style Service and Hospitality you provide

Keeping up to date on Kangaroo Island

Putting it into practice